Refund Policy

Introduction

This Refund Policy explains the process for handling refund requests related to digital services provided by Pixel Generoso, including Vivideo-DE.

Refund eligibility and conditions may differ depending on the specific service used, the user’s region, and any applicable local laws or regulations.

1. Refund Requests

All refund requests must be sent directly to Pixel Generoso for review.

Each request is assessed manually and individually, based on the terms that apply to the relevant service and any applicable legal obligations.

2. Submitting a Refund Request

To submit a refund request, please contact us by email at:

contact@pixelgeneroso.com
Contact@vivideo-de.com

Please include the following subject line:

Refund Request

To allow us to review your request efficiently, your email should include the following details:

• Your account name or username
• The name of the platform or service, such as Vivideo-DE
• The country where your account was registered
• The registration date or purchase date

Requests that do not include the required information may take longer to process or may not be accepted.

3. Review and Processing

Once your refund request has been received, Pixel Generoso will review the information provided and respond to the email address used to submit the request.

Whether a refund is approved, how long it takes to process, and the method used for reimbursement may depend on the relevant service, the payment provider, and applicable laws or regulations.

4. Contact

For questions regarding this Refund Policy or the refund process, please contact:

Pixel Generoso
Email:
contact@pixelgeneroso.com
Contact@vivideo-de.com