Frequently Asked Questions
What are Vivideo-de?
Vivideo-de are mobile entertainment platforms that provide users with access to premium video content across categories such as entertainment, sports, technology, lifestyle, food, and documentaries.
Who operates Vivideo-de?
Vivideo-de are operated by Pixel Generoso, Unipessoal LDA, a company based in Madeira, Portugal.
How can I subscribe?
You can subscribe by entering your mobile phone number and completing the verification process provided by your mobile operator.
How will I be charged?
Subscription charges are billed through your mobile phone bill or deducted from your prepaid balance, depending on your mobile operator and account type.
Current subscription pricing:
- Vivideo-de users, all MNOs in Germany: €4.99 per week
Subscriptions may renew automatically unless cancelled. Pricing, billing frequency, renewal terms, and cancellation instructions are displayed before you confirm your subscription.
Is the service recurring?
Yes. Subscriptions may renew automatically unless cancelled. The applicable price, billing frequency, and renewal terms will be shown before you confirm your subscription.
How do I cancel my subscription?
You may cancel your subscription at any time by following the unsubscribe instructions provided in the confirmation SMS, sending the relevant STOP or unsubscribe instruction where supported by your mobile operator, using any cancellation option provided by your operator, or contacting customer support.
What happens after cancellation?
Once your subscription has been successfully cancelled, no further subscription fees should be charged. Depending on your mobile operator and subscription terms, access may remain available until the end of the paid billing period.
How can I contact customer support?
You can contact customer support by email:
contact@pixelgeneroso.com
contact@vivideo-de.com
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM